This privacy policy explains how NOVOCLEAN collects and uses information submitted through the website, booking form, contact form, WhatsApp links and email communication. NOVOCLEAN is committed to handling your personal information responsibly and transparently.
When you use our website or submit a booking request, we may collect the following information:
We use the information you provide to process booking requests, communicate about service details, confirm availability, and improve our services. We do not sell or share your personal information with third parties for marketing purposes.
Information submitted through the booking form is used solely to review your cleaning request, confirm service details, and arrange the agreed cleaning service. Booking requests are not automatically confirmed.
If you contact us through the website contact form, your message and contact details are used to respond to your enquiry. This information is stored securely and not shared externally.
When you contact NOVOCLEAN via WhatsApp or email, the content of your messages is used to respond to your enquiry and arrange services. These communications are handled in accordance with the respective platform policies.
Your information is stored securely and retained only for as long as necessary to provide our services and meet any legal obligations. We take reasonable measures to protect your data from unauthorised access.
Our website may use third-party services such as analytics tools to understand how visitors use the site. These services may collect anonymised data in accordance with their own privacy policies.
This website uses cookies to improve your browsing experience and understand how visitors interact with the site. For more details, please see our Cookie Policy.
You have the right to request access to the personal information we hold about you, request corrections, or ask for deletion of your data where applicable. To exercise these rights, please contact us using the details below.
If you have any questions about this privacy policy or how your information is handled, please contact NOVOCLEAN:
Last updated: July 2026