This cancellation policy outlines the terms for cancelling or rescheduling cleaning services booked through NOVOCLEAN. We aim to be flexible and fair while maintaining reliable scheduling for all clients.
A booking request submitted through the website is not a confirmed booking. Until NOVOCLEAN has reviewed and confirmed your request, no cancellation terms apply. You may withdraw an unconfirmed request at any time.
Once a booking has been confirmed by NOVOCLEAN, the service is scheduled and the cleaning team is assigned. Cancellation and rescheduling terms should be confirmed directly with NOVOCLEAN before the service is finalised.
If you need to cancel a confirmed booking, please contact NOVOCLEAN as early as possible. Cancellation terms and any applicable conditions will be discussed directly based on the timing and circumstances of the cancellation.
NOVOCLEAN will make reasonable efforts to accommodate rescheduling requests. Rescheduling is subject to team availability and may not always be possible at short notice, particularly during peak periods.
If the cleaning team arrives at the property and cannot gain access due to lockbox issues, incorrect codes, locked gates or other access problems, the service may need to be rescheduled. Please ensure access details are accurate and up to date.
For same-day Airbnb turnovers and time-sensitive bookings, cancellations or changes at very short notice may not be accommodated due to scheduling constraints. Please communicate any changes as early as possible.
NOVOCLEAN does not automatically confirm bookings. Every request is reviewed individually. This means cancellation terms only apply once a booking has been explicitly confirmed by NOVOCLEAN.
To cancel or reschedule a booking, please contact NOVOCLEAN directly:
Last updated: July 2026